Dragon seems like a complicated piece of software from the outset. The fact of the matter is that it’s about as complicated as you want it to be. It does require training in order to get the maximum use out of the product. Much like a cellphone’s bouquet of functions, there are also lots of features for users who want to improve their productivity drastically. Transcribing your voice into text directly, recording notes on the go for automatic transcription and building powerful custom commands to speed up routine tasks… there’s a lot going on! Through our training and customisation, we can help you perform magic.
Depending on our user’s computer literacy levels and the intricacy of their requirements, training can take anything from 4 hours to 20 hours. As part of our ongoing training, users also get a chance to see how to manage their software programme. The good practice principles around usage are integrated throughout training and as we impart our learning this covers inside tips. Shutting down your PC by going via the ‘Exit Dragon’ option is the best way to avoid problems.
When a user’s profile becomes corrupt, this can be due to the software not saving the profile properly before closing, power surges or the corruption of stored data over time. It’s wise to have a back up of your profile in case you need to resume from a previous good version. All you need is your license key code and a good copy of your profile to pick up where you left off. So it’s a good idea to have this on standby if your computer crashes or goes missing.
We often get tech support calls around microphones not connecting or corrupt profiles. To save time, always reboot your PC and check if the problem persists. It’s a good idea to close Dragon and save your profile at the end of a day, so getting into this habit will help ensure the software restarts and saves your profile. Accepting reams of recordings over a day, it could even help to take a moment to save your profile after a long day of dictation to refresh your system.
So while we’re your first port of call when it comes to tech support issues, be sure to reboot your PC before making contact. We’ll probably ask if you’ve done this as our first check, so it will help us offer you service more quickly and efficiently. Also, while you’re at it… make sure your operating system updates have been run and installed. Sometimes privacy settings can affect microphone performance, which makes this another important check.
Thanks for your cooperation and remember to jot down any training-related tech support or usage issues you’d like to iron out. Some users take a session every six months to brush up on their skills or add to them.