Human Capital Development (HCD) is owned and run by managing director, Peter Durham, whose company has been a Dragon reseller since its early days when it was still known as Dragon Dictate. The software was still in its infancy in terms of speech engine technology and algorithms making it useful but only just better than typing in most instances. Dictating one word at a time in a more robotic and uniform fashion seemed to deliver more accurate results and the processing power of most PCs wasn’t quite up to scratch.
Over several decades, Dragon voice recognition software has moved from its earliest iterations to version 15 with newer releases in the pipeline. Having boasted its up to 99% accuracy and typing speeds of up to 160 words per minute, these mainstays have become much more of the norm than an ideal.
Having established his presence in South Africa as a specialized Dragon NaturallySpeaking voice recognition service provider, the service extends to installation, training and tech support. While many smaller operations have popped up over the years, most have developed a reputation for selling and possibly even installing a boxed product before vanishing into thin air.
HCD prides itself on continual service and support long after the set up. Making ourselves available to customers long after the initial sale, we ensure continued usage and support. Our recommendation is to take training until users can become independent and proficient enough to customise and service their own profiles, but we help voice recognition users at any stage – even if you didn’t buy the software through us.
While based in South Africa and having successfully served the local market for decades with a growing client base, we are able to install, train and offer tech support remotely to almost anywhere in the world. Our team are able to patch into your PC via AnyDesk, TeamViewer or email and offer immediate assistance if you run into trouble with your speech recognition software.
Committed to productivity solutions, HCD also offers digital transcription products and services, as well as meeting management training in order to run meetings more efficiently. Contact us if you’re looking to make yourself more independent or think your office could be more streamlined in terms of reporting and productivity. Get in touch with us whether you’re also based in Johannesburg or on the other side of the world.